Privacy Policy
This Policy explains how Blockplay collects, uses, and shares personal information when you use our services.
1. Overview
This Privacy Policy describes the types of information we collect, how we use it, and the choices you have. It applies to the Blockplay website, apps, and related services (the "Service").
2. Information We Collect
- Account data: email address, display name, login identifiers, and account settings.
- Authentication data: session identifiers, IP address, user agent, and security logs.
- Trading and strategy data: connected exchange metadata, strategy settings, positions, and trade history summaries.
- Billing data: AIPoint balances, usage records, deposits, withdrawals, and transaction identifiers.
- Referral and promotion data: invite codes, referral relationships, and bidding participation records.
- Support data: messages you send to us and related metadata.
3. How We Use Information
- Provide, operate, and improve the Service.
- Authenticate users and secure accounts.
- Process billing, deposits, withdrawals, and rewards.
- Run AI tasks and generate strategy outputs.
- Detect fraud, abuse, and security issues.
- Comply with legal and regulatory obligations.
4. How We Share Information
- Service providers: authentication (Hanko), AI model providers, cloud infrastructure, analytics, and email delivery partners.
- Exchanges and blockchain networks: to execute trades and process deposits/withdrawals.
- Compliance and legal: regulators, law enforcement, or auditors when required.
- With your consent: when you request integrations or sharing.
We do not sell your personal information.
5. Blockchain and Exchange Data
Blockchain transactions are public by nature. Deposits and withdrawals may be visible on-chain and linked to your wallet address. Exchange data is subject to the exchange's own policies.
6. Cookies and Local Storage
- Session cookies for authentication and security.
- Local storage for preferences such as language selection.
- Optional analytics to understand usage patterns.
7. International Transfers
Your information may be processed in countries other than where you live. We apply reasonable safeguards for cross-border transfers.
8. Data Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type.
9. Security
We implement technical and organizational measures to protect data, including encryption and access controls. However, no system is completely secure.
10. Your Rights
- Access, correct, or delete your personal information.
- Withdraw consent where applicable.
- Request a copy of your data in a portable format, where supported by law.
To exercise your rights, contact us using the details below.
11. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Policy from time to time. We will provide notice of material changes where practicable.
13. Contact
If you have questions about this Policy, contact us at support@blockplay.app.